Senior CRM Consultant

Job description

  • As a senior CRM Consultant, you will be engaged in digital transformation projects for a variety of clients, where you will act as senior advisor on designing and building CRM solutions for business challenges in a marketing, sales and/or service context. 
  • You will work closely with various stakeholders and other team member to deliver the best possible results and high-quality CRM solutions that enable our clients to truly live up to their promise as a customer company. 
  • You will take the lead in CRM projects and being involved in all project phases: business analysis, design, implementation and change management.
  • You will be involved in scoping and presales engagements and pre-studies of projects. 
  • You will be responsible for quality, budget and timing of these projects. 
  • You will guide and coach other consultants.
  • You stay up-to-date about market, business and technical evolutions and you actively share your knowledge with your team.

Requirements

  • You have a minimum working experience in CRM of 5 years. 
  • You have a strong background in typical consulting skills: business analysis, change management, project management, etc. 
  • You have experience with one or more CRM-tools in your career (Salesforce, SAP CRM, Microsoft Dynamics, Siebel, etc.). 
  • You have strong communication and client-facing skills. 
  • You have the ability to make complex things easy to understand. 
  • You are passionate about CRM and building customer-focused companies.
  • You are fluent in English, Dutch or French. You love (y)our customers!