Salesforce Marketing Cloud Architect

Job description

Reports to: Marketing Automation Business Unit Manager

Location: London/UK (this role will be remote for the foreseeable future but applicants must be UK based)

As a result of increasing demand from our customers, we have a brand new opportunity for a Salesforce Marketing Cloud Architect to join our growing Marketing Automation team.

The successful candidate will be passionate about making a difference and providing an outstanding customer experience and will play an important role in the delivery of creative Salesforce Marketing Cloud solutions. You will partner with a diverse set of enterprise customers to architect and implement state-of-the-art Salesforce MC technology and creative business solutions that enable our clients to automate processes, increase performance and become more customer-centric.

Responsibilities include but are not limited to:

  • Identify and understand business goals and objectives and run effective requirement gathering sessions.
  • Design high quality and scalable solutions to address the business problems faced by customers. Estimate effort required to complete these solutions.
  • Producing quality solution documentation and owning this throughout the project life cycle.
  • Both delivering complex configuration yourself and managing the delivery of these solutions to customers through your delivery team. May also require management of Development resource.
  • Providing consultancy to customers around SF and Marketing best practices.
  • Managing key stakeholders through the project, ensuring the customer is getting return on their investment of SF
  • Identifying Opportunities for 4C to implement new solutions for customers.
  • Represent and promote 4C Core Values
  • Expected to act as a mentor to less experienced members of the team


Required Skills and competencies:

  • Must have Salesforce Marketing Cloud / ExactTarget implementation experience
  • Ability to build complex functionality in Salesforce Marketing Cloud
  • Must have Salesforce Marketing Cloud implementation experience
  • Knowledge of requirements gathering and translating into technical solutions
  • Proficient in AMPscript specifically and experienced in a range of client and server-side programming languages and proficient developing SQL and experience with a RDBMS such as MS SQL Server, MySQL or Oracle.
  • Experienced working with APIs – preferably SOAP and REST based APIs
  • Understanding of Network Protocols and Services (DNS, HTTP, HTTPS)
  • Ability to troubleshoot and problem solve independently
  • Ability to provide effective guidance and mentorship to others
  • Ability to hold customer facing workshops
  • Able to write technical documentation to be used by other members of the project team
  • Excellent strategic & technical thinking.
  • Ability to consultatively engage with customers and to quickly help them
  • Thrives in a fast-paced, entrepreneurial environment
  • Willingness to travel

What we offer

4C embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We offer a varied package of flexible working and benefit policies. From flexible working hours and working from home arrangements, through to health insurance, enhanced parental leave and pension packages. 4C has a very family and work life balance orientated environment. Our team comes from a variety of backgrounds and we embrace diversity – if you're unsure, please apply.

In response to the COVID-19 pandemic, everyone at 4C has shifted to remote working since mid-March 2020 and will continue to work remotely for the foreseeable future, with office attendance optional, if safe and permitted based on government guidelines. We are committed to supporting all employees during this time and continue to monitor the situation closely. Some of the actions we've taken to support the wellbeing of our employees as we transitioned to and continue working in a remote set-up are: regular mood checkers, promotion of wellness resources (Vitality, talking therapies etc), mental health awareness training for managers, stress management training, initiatives to promote #KindnessMatters and remote social activities to stay in touch.

Your Personal Data:

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