Reports to: Managed Service Team Leader
Location: London/UK (this role will be remote for the foreseeable future but applicants must be UK based)
As a Salesforce Consultant within the Managed Service team, you will be responsible for delivering on customers’ business objectives through an agile monthly release cycle. This will include gathering business requirements and translating them into technical solutions, advising on Salesforce best practices, managing internal resources and liaising with specialist teams such as Marketing Cloud, A.I. and development
This is a wide-ranging role that requires strong technical skills and understanding, as well as stakeholder and project management, business analysis and solution design skills. If you like challenges, variety and are keen to build long term relationships with customers, then this is the role for you!
Identify and understand business goals and objectives and run effective requirement gathering sessions.
Designing high quality and scalable solutions to address the business problems faced by customers. Estimate effort required to complete these solutions.
Both delivering complex configuration yourself and managing the delivery of these solutions to customers through the delivery team, plus other specialist teams such as development
Providing consultancy to customers around SF best practices.
Managing key stakeholders through the release cycle, ensuring the customer sees R.O.I. from their Managed Service.
Managing multiple SF environments and defining the governance strategy with customers.
Identifying Opportunities for 4C to implement new solutions for customers.
Expected to act as a mentor to less experienced members of the team
Salesforce experience, as an administrator or involved in an implementation
Must be Salesforce Certified (ADM 201 and App Builder minimum)
Ability to build functionality in a variety of Salesforce clouds (Sales, Service, Communities, etc)
Experience of requirements gathering and translating into technical solutions
Ability to troubleshoot and problem solve independently
Confident managing a range of stakeholders up to C-level
Project or stakeholder management skills
Interest in CPQ would be beneficial
What we offer
4C embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We offer a varied package of flexible working and benefit policies. From flexible working hours and working from home arrangements, through to enhanced parental leave and pension packages. 4C has a very family and work life balance orientated environment. Our team comes from a variety of backgrounds and we embrace diversity – if you're unsure, please apply.
In response to the COVID-19 pandemic, everyone at 4C has shifted to remote working since mid-March and will continue to work remotely for the foreseeable future, with office attendance optional and limited to 1 day per week for each bubble to ensure safety of our employees. We are committed to supporting all employees during this time and continue to monitor the situation closely. Some of the actions we've taken to support the wellbeing of our employees as we transitioned to and continue working in a remote set-up are: regular mood checkers, promotion of wellness resources (Vitality, talking therapies etc), mental health awareness training for managers, initiatives to promote #KindnessMatters and remote social activities to stay in touch.
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