Lead Salesforce Consultant - Higher Education

Job description

Reports to: Nonprofit Practice Lead

Location: London/UK (this role will be remote for the foreseeable future but applicants must be UK based)


At 4C, we believe that we have a responsibility to leave the world in a better place than we found it. Two years ago, we launched the 4C4U practice, a dedicated team working exclusively with nonprofits to help them extend their reach and increase their impact with the power of the Salesforce platform. We are now looking for a Lead Salesforce Consultant who is passionate about making a difference and providing an outstanding customer experience to join this growing team.


As a Lead Consultant, you will partner with a diverse set of enterprise customers, working not only across the Salesforce product suite but also with our strategic partner products. In addition, you will work alongside 4C's experts across the group, including a Certified Technical Architect and Product specialists. You will work with clients across multiple industries or focus on a specific industry to architect and implement state-of-the-art Salesforce technology and creative business solutions that enable our clients to automate processes, increase performance and become more customer-centric.  


Key Responsibilities:

  • Support business analysts in requirement gathering and converting the client's business requirements into high quality, scalable Salesforce solutions.
  • Both delivering complex configuration yourself and managing the delivery of solutions through less experienced members of your Project team 
  • Following the 4C project methodology to ensure project success. You will be responsible for making sure projects are delivered on time and to the clients/4C quality expectations, in a fast paced, Agile environment.
  • Going above and beyond for your customer with a can do attitude whilst remaining consultative and following Salesforce best practices.
  • Represent and promote the core company values
  • Identifying opportunities for 4C to implement new solutions for customers.
  • Expected to act as a mentor to less experienced members of the team

Requirements

Desired Skills & Experience:

  • Experience implementing Salesforce Nonprofit Success Pack (NPSP) OR Education Cloud (EDA)
  • Experience working in the Nonprofit Sector or Higher Education
  • Experience in end to end Salesforce (SFDC) CRM implementations
  • Experience working within an established PMO process
  • Experience in designing and developing software components
  • Strong presentation and communication skills
  • Strong customer facing skills, analytical thinker and pro active mentality 
  • Salesforce Certified: App Builder/401 Developer or 201 Admin with either Sales or Service Cloud Consultant

What we offer

4C embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.


We offer a varied package of flexible working and benefit policies. From flexible working hours and working from home arrangements, through to health insurance, enhanced parental leave and pension packages. 4C has a very family and work life balance orientated environment. Our team comes from a variety of backgrounds and we embrace diversity – if you're unsure, please apply.

In response to the COVID-19 pandemic, everyone at 4C has shifted to remote working since mid-March 2020 and will continue to work remotely for the foreseeable future, with office attendance optional, if safe and permitted based on government guidelines. We are committed to supporting all employees during this time and continue to monitor the situation closely. Some of the actions we've taken to support the wellbeing of our employees as we transitioned to and continue working in a remote set-up are: regular mood checkers, promotion of wellness resources (Vitality, talking therapies etc), mental health awareness training for managers, stress management training, initiatives to promote #KindnessMatters and remote social activities to stay in touch.



Your Personal Data:

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