Graduate Technology Consultant, Managed Service

Job description

Reports to: Delivery Manager

 

Intro/Summary

We’re looking for recent graduates/ candidates with a hunger for technology to join our world-class team of professionals at 4C, Europe's largest independent Salesforce Platinum Partner.

 

As part of this graduate programme, you will undertake a structured training programme whilst getting hands on experience working as a First Line Support Executive in our Managed Service team. This will give you exposure to a wide variety of customer projects across different products, using the latest tools and techniques.

 

Within your first 6 months at 4C, you'll be able to grow with a company that has a proven track record in developing and nurturing talent. There are multiple career paths to follow within the business which could lead you to becoming a Release Manager, Delivery Consultant, Business Analyst, Developer or one day, an Architect! We’re genuinely excited at the diversity of thought and innovation that people bring to our business.

 

We have a unique culture here at 4C, we thrive on collaboration and teamwork, we are focused but still have fun. This results in an environment that our team genuinely love to be a part of. We provide a structured development environment, but crucially offer the flexibility you’ll need to quickly realise your full potential.

 

Key Responsibilities:

  • Attend classroom training sessions and work autonomously to skill-up via e-learning (Salesforce Trailhead) and practice cases
  • Shadowing other members of the team and attending meetings with customers
  • Providing First Line Support for all Customers within alignment with our Service Level Agreements (SLAs)
  • Proactively resolve and/or escalate issues
  • Offering support to Managed Service customers for anything that falls into the the ‘1st Line Support’ work queue.
  • Making configuration changes to customer’s Salesforce environments, testing the changes made and communicating these changes back to the customer
  • Adhering to priority driven expectations in terms of turnaround times for work items given from the customer.
  • Supporting the Managed Service Salesforce Consultants in the delivery of their customer’s monthly release cycles.

1st Line Support Work Overview:

  • Creating simple reports & dashboard components
  • Creating New Users
  • Workflow rule creation that does not involve multiple criteria
  • Workflow actions (including email alerts, task creation & simple field updates)
  • Simple Process Builders
  • Field creation (excluding formula fields)
  • Email template creation (excluding custom html)
  • Email letterhead creation
  • Page layout changes
  • Creation of simple validation rules
  • Management of password policies
  • Management of session settings
  • Creation and modification of search settings
  • Web-to-lead set up
  • Email-to-case set up
  • Data imports using the standard Salesforce import wizard

Requirements

Required Skills:

  • Strong academic background, ideally a minimum 2:1 in relevant technical degree in Data Science, Analytics, Statistics, Mathematics, Economics, Engineering, Computer Science or similar (other skills will be considered)
  • Commitment and passion to pursue a career in technology.
  • Strong and proven analytical and problem-solving skills
  • Able to maintain high performance under time pressure with exceptional attention to detail
  • Excellent communication skills with the ability to explain complex concepts and describe technical material to non-technical users
  • Fluency in English language is essential, with the ability to communicate persuasively and effectively

Desirable Skills

  • IT Experience Preferable / Strong interest in IT
  • Understanding of Salesforce/CRM

 

What we offer

We pride ourselves on providing an environment where our people are encouraged to continually learn and grow. We do this by providing an annual training allowance, promoting from within, regular personal development plans and a strong network of experienced and passionate people, all open to share their knowledge with you.

 

If you are interested in seeing how your career could develop at EMEA's largest independent Salesforce Partner, then get in touch for more details or apply today.

 

Your Personal Data:

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