First Line Support Executive

Job description

Reports to: Delivery Manager

As a First Line Support Executive, you are responsible for supporting the entire Managed Service customer base for any ‘quick fixes’ to the customer’s Salesforce environment. 


This opportunity is ideal for someone who is looking for their first break into the world of Salesforce as you will be given training and support to ensure you can quickly solve any issues our customers are facing. This will give you the foundation you need to quickly progress to a Salesforce Consultant role in the future, where you would be given a portfolio of customers to manage.


Responsibilities include but are not limited to:

  • Offering support to Managed Service customers for anything that falls into the ‘1st Line Support’ work queue.

  • Making configuration changes to customers Salesforce environments, testing the changes made and communicating these changes back to the customer

  • Adhering to priority driven expectations in terms of turnaround times for work items given from the customer.

  • Supporting the Managed Service Salesforce Consultants in the delivery of their customer’s monthly release cycles.

1st Line Support Work Overview:

  • Creating simple reports and dashboard components

  • Creating New Users

  • Workflow rule creation that does not involve multiple criteria

  • Workflow actions (including email alerts, task creation & simple field updates)

  • Simple Process Builders

  • Field creation (excluding formula fields)

  • Email template creation (excluding custom html)

  • Email letterhead creation

  • Page layout changes

  • Creation of simple validation rules

  • Management of password policies

  • Management of session settings

  • Creation and modification of search settings

  • Web-to-lead set up

  • Email-to-case set up

  • Data imports using the standard Salesforce import wizard


Required Skills

  • Previous experience in a customer facing role or experience providing 1st line support (preferred)
  • Strong communication skills
  • Willingness to progress and adapt within a fast-paced business
  • Ability to prioritise and execute multiple tasks and deadlines
  • Willingness to continually expand your knowledge of the platform, App Exchange apps and Cloud based Technologies
  • Knowledge of the platform and it’s technologies would be great but not essential


What we offer

We pride ourselves on providing an environment where our people are encouraged to continually learn and grow. We do this by providing an annual training allowance, promoting from within, regular personal development plans and a strong network of experienced and passionate people, all open to share their knowledge with you.


If you are interested in seeing how your career could develop at Europe's largest independent Salesforce Partner, then get in touch with Fallon, Talent Lead at 4C ( for more details or apply today.

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