Reports to: Delivery Manager
As a First Line Support Executive, you are responsible for supporting the entire Managed Service customer base for any ‘quick fixes’ to the customer’s Salesforce environment.
This opportunity is ideal for someone who is looking for their first break into the world of Salesforce as you will be given training and support to ensure you can quickly solve any issues our customers are facing. This will give you the foundation you need to quickly progress to a Salesforce Consultant role in the future, where you would be given a portfolio of customers to manage.
Responsibilities include but are not limited to:
Offering support to Managed Service customers for anything that falls into the ‘1st Line Support’ work queue.
Making configuration changes to customers Salesforce environments, testing the changes made and communicating these changes back to the customer
Adhering to priority driven expectations in terms of turnaround times for work items given from the customer.
Supporting the Managed Service Salesforce Consultants in the delivery of their customer’s monthly release cycles.
1st Line Support Work Overview:
Creating simple reports and dashboard components
Creating New Users
Workflow rule creation that does not involve multiple criteria
Workflow actions (including email alerts, task creation & simple field updates)
Simple Process Builders
Field creation (excluding formula fields)
Email template creation (excluding custom html)
Email letterhead creation
Page layout changes
Creation of simple validation rules
Management of password policies
Management of session settings
Creation and modification of search settings
Web-to-lead set up
Email-to-case set up
Data imports using the standard Salesforce import wizard
What we offer
We pride ourselves on providing an environment where our people are encouraged to continually learn and grow. We do this by providing an annual training allowance, promoting from within, regular personal development plans and a strong network of experienced and passionate people, all open to share their knowledge with you.
If you are interested in seeing how your career could develop at Europe's largest independent Salesforce Partner, then get in touch with Fallon, Talent Lead at 4C (email@example.com) for more details or apply today.
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