CRM Project Manager

Job description

As a CRM Project Manager, you will take the lead in our CRM-projects guiding our clients through a digital transformation into becoming a customer-focused organization.


Together with a team of passionate consultants you deliver high-quality and customer-oriented cloud CRM solutions that enable our clients to become a true customer company.


YOUR ROLE

  • You will take the lead in CRM implementations projects for our clients, both on the business as well as the technological side. 
  • Initially you drive the scoping of the project and you lead the design and business analysis phase.
  • During the project, you will be responsible for timing, quality, scope and budget of the project.
  • You will take the lead in the different projects steps during project delivery (process analysis, impact analysis, delivery, integration and testing).
  • You will manage the change in the organization by steering business acceptance and ensure adoption of the solution.
  • You coordinate and communicate with all relevant stakeholders in the project (client, 4C and possible external team).
  • You document the necessary info related to your projects and you share your knowledge and expertise with your colleagues.
  • Using the 4C Project Management Methodology, you aim to deliver the best possible solutions for our clients.

Requirements

  • Proven track record of delivering full lifecycle projects, ideally CRM and/or cloud based solutions.
  • You are acquainted with CRM processes.
  • Knowledge of one or more CRM tools is required.
  • You are experienced with project management methodologies
  • You have strong communication skills and you are a team player.
  • You are result driven and committed to our customer’s success.
  • Fluent in English and Dutch/French.
  • You love our clients!